Welcome to the official support page of Derech Hateva
In the app, you can find professional content including reflexology videos, articles, and more.
Additionally, all trackers are available for you to monitor your baby's development.
If you encountered a problem or have a question – we are here to help.
Contact Us
Support Email:
dhatevaapp@gmail.comAverage response time: 24–48 hours on business days.
Frequently Asked Questions (FAQ)
How do I create an account?
You can sign up using Google / Apple / Email and password from the login screen in the app.
I forgot my password – what should I do?
On the login screen, click "Forgot Password" and follow the instructions.
How do I cancel a subscription?
You can cancel your subscription at any time via your device's Apple ID settings:
Settings → Apple ID → Subscriptions → Select "Derech Hateva" → Cancel Subscription
Please note: Deleting the app does not cancel an active subscription.
How do I delete my account?
You can delete your account directly from the app via your profile.
After account deletion, all personal data will be deleted in accordance with the privacy policy.
I'm experiencing an issue with the app – what should I do?
Please send us an email with:
- Description of the problem
- Device type
- Operating system version
- Screenshot (if possible)
Account and Data
We collect information required for operating the app, such as:
- Login details
- Usage data
- Purchase-related information
The information is stored securely and is not sold to third parties.
Users are entitled to request:
- Account deletion
- Data deletion
- Data export
By contacting: dhatevaapp@gmail.com
Subscriptions and Payments
- Payment is processed via your Apple ID account.
- Billing occurs upon purchase confirmation.
- The subscription renews automatically unless canceled at least 24 hours before the end of the period.
- Subscription management and cancellation are done via device settings.
- Refunds are handled directly by Apple.
Privacy Policy
To view the full Privacy Policy: Privacy Policy